Refund & Credit Policy
Due to the perishable nature of our products, we do not accept returns under any circumstances.
If there is an issue with your order—such as a damaged item, a missing product, or a mistake in the delivery—please contact us within 5 days of receiving your order, and we’ll evaluate the situation.
If your claim is approved, we will issue a store credit (GuineaSea Credit) that you can use for a future purchase.
No cash or original payment refunds will be provided.